Promo Not Applied

[JoeyMartino]

I signed up and subscribed for the 50% off flash deal promo, but as soon as I downloaded the app to sign in, it told me to pay again (which I did) but now it shows no 50% promo and my next payment shows double the price ($40)! @hTideGnow @J_PM @DR_PM 

[hairbag1]

@JoeyMartino 

the roll-out of the 50% off promo was such a mess that Customer Support is swamped putting out resulting fires. Wait times will be longer until they get caught up and someone fixes all the bugs in the system. The word of the day ...Patience !

[kb_mv]

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@JoeyMartino wrote:

I did send a private message over 12 hours ago with no response.

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@JoeyMartino I'm still waiting for a reply after 24 hours lol, and I used their ticketing system!

[JoeyMartino]

I did both of these, with no success or response.

[JoeyMartino]

I did send a private message over 12 hours ago with no response.

[Dunkman]

@JoeyMartino 

You will need to contact customer service agent for help for pricing issues:

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @JoeyMartino 

i am not agent or staff, so no need to tag me 🙂

it is a big confused now with how the system handle and show the 50% off.  But is your service working or not?

you need to ask agent to check and clarify

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[Handy1]

@JoeyMartino  You need support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage