Problems with my esim

[Dee37]

I am asking this question on behalf of my son. His data is not working. he logged into PM and it gave him the option to create an email. He has the same email address (****@***).  He is unable to call out on his iPhone and his iPhone does not seem to be set up. He tried to make an eSIM and he got to the part of the payment where it charged him another $56 to make the one, but then to the 6th step when you asked him to make a new phone number, which he doe NOT want to do. His phone number ###-###-####

Why would his eSIM have been taken away? PM is asking Walker to create an eSIM  with you. He has to contact the previous provider. BUT his previous provider IS Public Mobile.

Please help us.  I have given you his name, email and phone number. His password is ********

Pleas get back to us ASAP.

[BKNS27]

@Dee37 

Yes, an oracle has removed all your personal information. You can confirm by looking at your posting above.

I would suggest you change the password on your son’s account if it hasn’t been hacked yet.

[Dee37]

Please confirm that all his personal info has been removed. 

[Yummy]

Open a ticket through chatbot and monitor your mailbox

[BKNS27]

@Dee37 

Please remove your personal information on your previous post about the problem with your son’s eSIM. You will probably get spammed. Didn’t you read comments on your previous post? Click on V in circle top right and edit out.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Problems-with-my-esim/td-p/1472423 

Only way to contact staff is that your son create an account on this Community forum then put in a ticket at:

https://expert-messaging.publicmobile.ca/guest/pre-chat 

You don’t need to put in several post on the same issue.

[slusagm]

@Dee37 

What is the eSIM problem? Tell us and maybe we can help

The way to get PM help is to open a ticket 

Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[Dee37]

How can I chat with someone to get help with me eSIM problems?

[BKNS27]

@Dee37  

This is a public forum and there are NO PM staff here so remove all your personal information or you will get spammed.

It looks like his account is suspended so he needs to make a manual payment by login into his account then make sure Subscribe (AutoPay) button is enabled.

He can also purchase vouchers to restore service. He can purchase vouchers from these locations and dial 611 to enter the voucher number and pin.

https://www.publicmobile.ca/en/payment-voucher 

[slusagm]

Remove the phone number, this is just a community of customer 

With his issue, he shouldn't setup the new account, he needa to ask PM for refund and ask PM to help with his original account 

Simply ask him to open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use his Community account to login. For 2FA, he might need to use email to receive if he cannot receive the text on the phone.) 

PM will reply via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[hairbag1]

@Dee37 

I'm confused...he has an active Public Mobile number already or....? If he has an active account already, he shouldn't need a new acct. 

Open ticket with PM using Expert Messaging. Use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)