Problem

[Zaytuna]

Hi

I have an issue, today public mobile renew my subscription from my old card ( card not working ) and I can’t call anyone because my payment in not active , even when I renewed my card and put new one still I can’t call anyone. 

How can I make the system charge me from my new card ? I have appointment today 

[CSA_PM]

Hello @ Zaytuna, 

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage    
 

[softech]

@Zaytuna 

If the account was suspended, you need to make a manual payment after you updated the card to resume service 

Login My Account first, the use this link to load enough funds: 
https://myaccount.publicmobile.ca/en/account/payment/funds/card

When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK