@FranzD Try rebooting the phone ? Can you confirm the account is active and not Suspended? Can you test SIM card in another phone ?
also check
Outage map in your area:
https://istheservicedowncanada.com/
if account is active and no outage and rebooting the phone or reset network setting doesn’t help get support to refresh your account
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
