eSIM

[Clory]

I’m trying to log into my account but I forgot my password. My phone is broken and I need to transfer my eSIM to a new phone. Need help 

[hairbag1]

@Clory 

First off, esims aren't transferable...if you're using esim and phone is broke, get a new cell; download the Public Mobile app to the new cell; log in to your account and you can then buy a new esm. It should be a free replacement esim. 

If you can't recall password, use the suggestion from softech.

[softech]

@Clory 

use the link to access the ticket
 https://expert-messaging.publicmobile.ca/message-centre

you can add more info including email address to the ticket

[Clory]

I forgot to add an email

[Clory]

can I edit the ticket? I didn't add the email

[softech]

@Clory 

if you forgotten the password, you will need to ask PM Customer support to help.  Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it.  You can then create an Expert Messaging ticket with this new account.