Problem trying to sign up new account/ plan.

[Deletethis]

Get an error message when trying to sign up a person for a new plan. Tried 2 different computers, 3 browsers, got the message. "WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST" I got no help from chat.
Anyone know whats going on here? Seems to be more than me as others mention it on Redit.??

[marpy1]

I am having the same issue. Try to set up New account and get same error message.

[marpy1]

Thanks - Link now works for me and message sent.

[esjliv]

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@marpy1 wrote:

Checked and private messages are active - looks like the private message setting you posted.

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Well that is good that yours is active @marpy1 , but I was directing my post to @Deletethis . Do you know each other, or one in the same?

If not, then are you also having an issue?

[marpy1]

Checked and private messages are active - looks like the private message setting you posted.

[LitlLdy]

@esjliv , ohhh good catch! That makes sense now! 🙂

[esjliv]

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@Deletethis wrote:

Bad link - access denied!

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@Deletethis - I see your issue, because I cannot see that I can send you a private message. So you need to turn this feature on in your settings.

Go to your Avatar, then choose My Settings, then click the box to "Turn on private messages".

[LitlLdy]

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@Deletethis wrote:

Bad link - access denied!

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@Deletethis , the link works for me! Try again using a browser in private/incognito mode.

You can send a private message to a CS_Agent: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

[Deletethis]

Bad link - access denied!

[pmbc]

@Deletethis If there is something system, contact the CS Agent to see if they can help set up the account or confirm it's on PM's end.

You can reach them here, 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437