Problem 7B1

[_Olena_L]

1. When I’m trying to call someone I hear “7B1 your phone is not activated on a network”, but I can get calls and answer them, how can I fix that? P. s. I got this issue after I changed my plan

[_Olena_L]

I changed the subscription on renewal date

[hTideGnow]

HI @_Olena_L renewed or updated last night?  it could be the problem.   you really need to submit ticket with agent and ask them to refresh your account

[_Olena_L]

No, $45 plan, and my plan was updated yesterday 

[DennyCrane]

Are you out of minutes? The $15 plan has 100 outgoing minutes and unlimited incoming minutes.

[_Olena_L]

Thank you!

[hTideGnow]

HI @_Olena_L 

and you are not on $15 plans, right?

7B1 could also be network problem.  Would you be going out ? check your phone in another location. 

And for workaroud, download TextNow and use it to make calls until issue is resolved

[mojorising]

@_Olena_L 

The link that I provided to send a message will work.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[_Olena_L]

Thanks for your reply! I tried everything but it doesn’t work and I can’t contact a CS Agent. I need to submit the ticket before but I get error message each time I press submit the ticket.

[_Olena_L]

Thank you!

It doesn’t work anyway

[softech]

@_Olena_L 

reboot the phone first.  Then try call with a 1 in front of the 10ndigits number 

[mojorising]

Try rebooting your device, resetting your network connections, toggle in airplane mode, on and off, and removing then re-inserting the Sim card in the device.

If problem is still there, contact a CS Agent at the address below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437