Primary SIM listed as off when inserting public mobile sim from old phone to new unlocked phone.

[Ryan_17]

Greetings,

I'm trying to upgrade my Son's phone (iPhone 10) and the public mobile sim card is listed as off after inserting it into the new phone (iPhone 12).

I have tried re-inserting and restarting several times.

The phone number shows up correctly on the iPhone 12 as the primary SIM, but it is listed as "off."

Any guidance would be much appreciated.

Thanks,

Ryan

[Ryan_17]

Thank you. I will try that next!

[Chalupa_Batman · Accepted solution]

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[Ryan_17]

Thank you. How do I reach a PM agent?

[Chalupa_Batman]

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@Best_helper1 wrote:

Try to restart the phone a few times. If this doesn't work, contact a PM agent.

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I have tried re-inserting and restarting several times.

[Best_helper1]

Try to restart the phone a few times. If this doesn't work, contact a PM agent.

[Chalupa_Batman]

I can't say for sure if this will work but...  have you tried the sim card in a different phone that's NOT an iphone?