Porting to Rogers

[Umair1]

I am trying to port my phone number from public mobile to Rogers but public mobile won’t send me an sms despite multiple requests over 90 minutes. My monthly payment was due for Public Mobile on April 23 but I did not pay because I have activated Rogers. 

[darlicious]

@Umair1 

Look in your transaction history.....you should see MANUAL TOP UP.....$15 with today's date. The next line you should see is....30 DAY PLAN....$10 followed by 100 MINUTES......$5 both with today's date? If you don't see the $15 plan charges then you only topped up your account balance.

Go to the plans or usage page and click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate. Check your transaction history for the $15 plan charges. Log out and reboot your phone.

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[JK8]

@Umair1 

Contact a CS Agent. Second option below is easiest, but first option is the fastest for a reply  if you can use the chatbot.

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[Umair1]

Yes I confirmed on my online bank account that the payment went through and self service shows an account balance of 0. It put my payment under top up. 

[JK8]

@Umair1 

Can you confirm that the payment came off your credit card? Do you have a balance in Account Balance in self service?

[Umair1]

I did that but it still says, “expired account” “account suspended due to insufficient funds” and also says that I have no amount due because I have already paid the amount due. 

[JK8]

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@Umair1 wrote:

My online account says that my account has been suspended due to insufficient funds but at the same time I paid the amount due and it says no amount due at the moment under the $15 plan  

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Try this:

In self service choose lost/stolen. Suspend your service and then log out. Log back in after 1 minute and resume your service. Is the status Active? If yes log out and reboot your phone.

[Umair1]

My online account says that my account has been suspended due to insufficient funds but at the same time I paid the amount due and it says no amount due at the moment under the $15 plan  

[Umair1]

Yes it shows the new plan and I restarted the phone but I still cannot call 

[dust2dust]

Try restarting the phone. Does the account show as active now? Does it show that you did change to the $15 plan?

[Umair1]

So I changed my plan to the $15 plan and paid but I still am not able to make calls. How do I know if it is activated so that I tell Rogers to resend a port request? 

[computergeek541]

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@Umair1 wrote:

Won’t 15 dollars go to waste then because I will have 2 plans or will I be refunded 15?

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Sorry, but you won't receive a refund.  However, as per the two messages before your recent reply, an inactive phone number isn't transferable to another carrier.

[JK8]

@Umair1 

You will not be refunded. Your account must be active at PM to complete the port.

[Umair1]

Won’t 15 dollars go to waste then because I will have 2 plans or will I be refunded 15?

[JL9]

In order to port your number not only do you need your PM sim, you need your PM account to be active and in good standing. I would recommend doing the cheapest plan $15 and then porting it over.

[JK8]

@Umair1 

Your account must be active at Public Mobile to port a number to Rogers. You should activate on the cheapest $15 plan.