I am porting out my number, received the email from PM that I will be getting a sms text and need to approve. How long does it take to get this text? I have 90min to do this but been 40min and no text.
As far as I know, after you get the text for the approval to port your number, you will have 90 mins to give your consent. If you don't then the number port is cancelled. So keep your PM Sim in the phone until you get the text first and keep the sim until you have no connection. Then change your sim for the new provider.
Yes I've recently ported number IN and I've made the mistake of swapping out to the new sim card already. You're supposed to keep the old sim card (note that both plan must be activated at the time), and once you've received the text message, you're going to reply YES to the port out request.
If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.
wouldn’t be the provider, the problem is, I am suppose to get a text from PM to authorize the port. I get an email from PM saying that I will receive a text but the text never come.
