07-27-2021 11:08 PM - edited 01-06-2022 03:04 AM
I am porting one of my numbers out of PM to another carrier.... I got the appropriate SMS message:
"Koodo: We've received a request to transfer this phone number to another service provider. To approve this request, please reply "Yes". If you.......etc etc...."
To which I reply Yes.
BUT, then a few minutes later I get a rather contrary email informing me that the exact opposite is about to happen if I reply Yes. ie. You can't leave.... you are rebounding right back into PM....
This isn't a question for help... it's just an FYI to whomever programs those emails.... quite simply they are wrong.
07-30-2021 03:41 PM
Thank you for flagging this. I agree, strange timing to receive this email in a "port-out" experience. I notified the larger team who will look into this further.
Jade
07-28-2021 08:10 AM
Here is screen caps of both the SMS authorization message (which was good) and the email that followed which was "odd"..... with the timestamps underlined.
07-27-2021 11:38 PM
OP probably thought PM is sending him a WINBACK offer.. LoL
07-27-2021 11:32 PM
07-27-2021 11:18 PM - edited 07-27-2021 11:19 PM
.. interesting.. so, you are all done with your port out request?