Porting nightmare

[Mark339393939]

Please help anyone. Going to Rogers due to signal quality issues in my area. Stuck in a porting nightmare. Accidentally delete my PM e-Sim and can't receive a confirmation text at my old number to reply yes to port. Koodoo and Telus support says they can't help, and to use chatbot from PM. When i do it says error when trying to make a support ticket. Please help

[Mark339393939]

new esim worked thanks everyone, replied to text and hopefully its going through

[Mark339393939]

Definitely a nightmare caused by my deleting eSIM, not denying that fact

[Mark339393939]

Unfortunately on the app when I’ve tried to purchase a new eSIM it says error.   Is there an live people at PM porting dept and can they please reach out to me 

can send my temp number 

[Dunkman]

@Mark339393939 

You can re-install PM eSIM.  Via your PM app, log in to your account, then purchase another eSIM (should be free) and the app will re-install the eSIM again. 

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

[hTideGnow]

hi @Mark339393939 

it is not a nightmare, just that you deleted PM e-SIM yourself and you caused the trouble

porting with any carriers, not just PM, need you to reply the text to approve the port out.  So, you have to rebuy a new PM esim in this case so you can receive the porting authorization text to approve the port 

[Meow]

Technically you will have to buy new SIM, transfer your number to new SIM and then again initiate porting at Rogers. You have to have active PM SIM in order to reply YES to authorize porting out.

You might talk to PM porting support (I am sure somebody will send you phone number through personal mail) and they might be able to release your number but be ready to get new SIM as last resource.