Porting my Number from Fido

[tdejong52]

I have activated my account and now wish to port my number from Fido.  It tells me to not put in Public sim card until I know Fido has deactivated with text message. .  However when trying to get into my account it tells my that I'm being texted  a 6 digit authencation code to my Public number which  I can't get into because the sim card isn't in my phone.  What am I doing wrong?

[Handy1 · Accepted solution]

@tdejong52  yes the activation steps are a bit backwards try the PM sim in the phone to get the code to log in . Once you confirm full access then it will tell you to put in the PM SIM card . Par for the course around here with terrible messaging 

[Yummy]

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.