Porting issues, phone number won't verify on iPhone

[JJackson]

I've been through all of the standard stuff. I think the problem is that I swapped out the SIM card before getting the confirmation text from my old provider. Now Public Mobile seems to be making it very difficult for me to be in contact with someone who can actually help me solve the problem. Right now I'm leaning towards cancelling and going with someone who can offer real tech support.

[hairbag1]

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@Phil_Adelphus wrote:

@hairbag1   A day or two ago a customer got a response from customer service that there's a technical problem with SMS for some customers in all of Telus/Koodo/PM.  It was said a fix was being worked on.  

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That woulda been nice if PM used their ANNOUNCEMENT section to let us Forum contributors know of the on-going issue.  Thanks for that info, Phil

[Phil_Adelphus]

@hairbag1   A day or two ago a customer got a response from customer service that there's a technical problem with SMS for some customers in all of Telus/Koodo/PM.  It was said a fix was being worked on.  

[hairbag1]

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@hTideGnow wrote:

hi @JJackson please submit ticket with CS agent. Another customer had this same issue and support needs to refresh the account to fix the issue

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Seems like this has been on-going problem for a lot of ported numbers for the last couple of days. Then customers have reported getting no responses either. I hope I'm wrong, but it's almost as if there's some bug or some such happening...and we're not getting help from PM to tell customers affected how to go forward.

[hTideGnow]

hi @JJackson you might want to just submit ticket using direct message if you cannot login My account 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JJackson]

I have also attempted to open a ticket with PM. The system simply isn't taking the request

[hTideGnow]

hi @JJackson please submit ticket with CS agent. Another customer had this same issue and support needs to refresh the account to fix the issue

[JJackson]

I can send and receive calls but cannot send or receive texts

[hTideGnow]

hi @JJackson are you getting inbound calls and text from friends??

there have been many iMessage activation issue this weekend. Not sure Apple activation server being busy or PM. Please check both Apple and PM and open tickets with both 

for PM, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437