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Porting issue

Irtiza
Great Neighbour / Super Voisin

I am porting from Chatr. I replied YES to the authorization text, but received a 'Porting Failed' message. I have outbound calls/data on my PM SIM, but no inbound SMS. How do I fix this?

2 REPLIES 2

Nate_edwards151
Great Neighbour / Super Voisin

Could you send me the number too? having the same issue 

slusagm
Mayor / Maire

@Irtiza 

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

 

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