Porting issue - *Resolved*

[chrisv713]

I am porting from Fizz to Public Mobile. I replied to the text to accept the number transfer. It’s been almost 5 hours. I can only call people. I cant receive calls or send/receive texts.

Update: it’s been resolved!

[hTideGnow]

hi @Cesarrj 

yes, no problem.  Sent, check your Community inbox

[Cesarrj]

Hello @hTideGnow. 

I am having the same issue, could you send me the numer please.

Thanks 

[hTideGnow]

HI @AmandaWu 

i have sent you the phone number.  Please check your Community inbox

[AmandaWu]

please send me the nubmer. Thank you. Ported number already but still not able to receive calls.

[Londonfog]

Could you please share the number? I'm having issue with porting as well. Thank you!

[BenV]

PM doesn't really have a direct number to reach out to but an email only which is CS_Agent. However, you can try giving this number a call . I was told by Fizz's customer service that I can contact the number to get assisted with the transfer.

[Angwillder]

Can you pm me the number please. I transferred from fizz and can only make out going calls

[BenV]

I am now in the exact same situation while waiting for my transfer to be completed from Fizz to Public Mobile. Fizz's been trying to help me out and really responsive on the issue but Public Mobile never ever got back to me after a few days that I sent a private message to their email at CS_Agent. 

[aldd]

I am in the same boat. It’s been two days now and I’m still stuck in Port limbo and I haven’t gotten any replies from my csagents messages any of them 😩

[Ethan_01]

Same issue, I cant receive calls or send/receive texts.

Please Help. Thanks!

[bhardwajanuj]

Check your dm

[courtney999]

I'm in the exact same situation, been in limbo since friday..... Have no idea if I can just sign up elsewhere and if that would work or not

[TR2189]

That’s awesome. I wish Koodo gave out a support number like Fizz. I got nothing after submitting my “YES” for port number request. I lost service to Koode and my PM is stuck at step 5/6 which is number transfer/select but that’s already done. I submitted a message request 10hrs ago. The submit a ticket option doesn’t work. I feel stuck and regretting this move.

[rick021]

Hi! 

Could I  get that customer support number ?

Thank you and have a nice day

[NKhoris]

Hi! 

Could I also get that number please?

[Gaurav_k]

Unable to receive calls or text after switching from virgin to public.....already replied yes to port out request yesterday

[bhardwajanuj]

Finally it’s resolved. This is what I did:

1.  Asked PM CS agent in a ticket to resend a transfer request

2. Called the porting company/office at the 1833-xxx-xxxx number (you must have it in the message you got from earlier carrier, the message you have replied YES to)  and asked them to authorise the port out request. They took 5 mins to verify details and approved it. Within 10-15 mins my Fizz was deactivated and I got a message from PM that transfer is complete.

thanks, and all the best guys

[seunghalee]

Hello, my friend is also having this issue, and it's been over 24 hours since she ported over to PM

@slusagm @hTideGnow 

Please respond.

[bhardwajanuj]

It’s a pathetic situation right now, I hope they come up with a solution soon. It’s not a fizz problem, they said they have done everything from their end. It’s on PM end and these guys literally have no resolution in sight, at least they should notify people that it’s an outage type situation for people trying to port into PM  so more people don’t try and get stuck unless the issue is resolved.

[TR2189]

I am in the same spot. The porting support number they provide is useless. I feel stuck, no service and no solution (yet)

[Neix]

Hi I need help with this too! I can’t respond to my Koodo text and I can’t make any outgoing calls. 

[Edvi]

I have a porting issue with 2 new numbers from Fizz since yesterday. Can you help?

[Rayhhong]

Also having this exact issue. It's been over 12 hours at this point.

@slusagm @hTideGnow 

Can i also get the number? 

[slusagm]

@potato49 

please check community inbox

[potato49]

Hi @hTideGnow could you share it with me too?

[Ritz16]

The agent from Koodo literally said they can't help PM customers.  This use to be a number for porting issues but now it's just for pre-paid Koodo customers only. 

Just thought I'd let you know as I know a lot of people are looking for support and a live agent would have been great. I really hope they work hard on responding to all these tickets. It sounds like they have a lot of frustrated customers without service.

[hTideGnow]

hi @TR2189  @Ritz16  @worthite  @Jack130000 

please check your Community inbox for the number

[Emleechxn]

would love the number - thank you!

[TR2189]

Having the same problem with porting from Koodo. Would love to get the number to call for assistance, very stressed out

[Ritz16]

Can you direct message me the phone number as well.  My wife's phone cant receive any phone calls or text messages.  Chat keeps disconnecting and I can't receive text messages to authenticate.