Porting issue - *Resolved*

[chrisv713]

I am porting from Fizz to Public Mobile. I replied to the text to accept the number transfer. It’s been almost 5 hours. I can only call people. I cant receive calls or send/receive texts.

Update: it’s been resolved!

[seunghalee]

Hello, my friend is also having this issue, and it's been over 24 hours since she ported over to PM

@slusagm @hTideGnow 

Please respond.

[bhardwajanuj]

It’s a pathetic situation right now, I hope they come up with a solution soon. It’s not a fizz problem, they said they have done everything from their end. It’s on PM end and these guys literally have no resolution in sight, at least they should notify people that it’s an outage type situation for people trying to port into PM  so more people don’t try and get stuck unless the issue is resolved.

[TR2189]

I am in the same spot. The porting support number they provide is useless. I feel stuck, no service and no solution (yet)

[Neix]

Hi I need help with this too! I can’t respond to my Koodo text and I can’t make any outgoing calls. 

[Edvi]

I have a porting issue with 2 new numbers from Fizz since yesterday. Can you help?

[Rayhhong]

Also having this exact issue. It's been over 12 hours at this point.

@slusagm @hTideGnow 

Can i also get the number? 

[slusagm]

@potato49 

please check community inbox

[potato49]

Hi @hTideGnow could you share it with me too?

[Ritz16]

The agent from Koodo literally said they can't help PM customers.  This use to be a number for porting issues but now it's just for pre-paid Koodo customers only. 

Just thought I'd let you know as I know a lot of people are looking for support and a live agent would have been great. I really hope they work hard on responding to all these tickets. It sounds like they have a lot of frustrated customers without service.

[hTideGnow]

hi @TR2189  @Ritz16  @worthite  @Jack130000 

please check your Community inbox for the number

[Emleechxn]

would love the number - thank you!

[TR2189]

Having the same problem with porting from Koodo. Would love to get the number to call for assistance, very stressed out

[Ritz16]

Can you direct message me the phone number as well.  My wife's phone cant receive any phone calls or text messages.  Chat keeps disconnecting and I can't receive text messages to authenticate.

[worthite]

hi, can you please send me the number too?

[Jack130000]

Can you please send me the number as well?!

[hTideGnow]

hi @Bstock 

sent

[Bstock]

@hTideGnow 

I would appreciate the number please 🙂 it's not great not being ae to receive calls for 24 hours now. Thanks.

[babypeg]

Having the same problem with porting. Would love to get the number to call for assistance. thanks.

[hTideGnow]

HI @rbegin14 

number sent

[rbegin14]

@hTideGnow Could you also send me the number please? I have the same issue. Porting from Fizz to Public and my SMS doesn't work. 

[bhardwajanuj]

What an absolute horrible level of service this company is providing, already feels like a mistake 

[Bstock]

@slusagm can you please DM me the number please? I have the same.e issue porting from Fido. They say PM needs to now send the info 

[Bstock]

Hello, can you please send me the number. I have the same issue porting from Fido

[hTideGnow]

hi @tonyxw and @Rachel789 

message sent.  Please check community inbox

[Rachel789]

Hi, could you please share the number through DM? thank you!

[tonyxw]

Hi @slusagm, I am having exactly the same issue porting from Fizz to Public Mobile, could you also message me the number to contact the porting assistance team? Thank you so much!

[Jisnam]

Hi could you please share the number through DM? thank you in advance!

[Bandre]

Hey would you be able to share that number with me as well? Much appreciated!

[ctpmwtf]

Can you send me the number too? I have the exact same issue for moreover than 2 days and the tickent/DM system is trash, no one is answering me

[TVU]

Hi @hTideGnow ,

I'm having the same issue, can you please send me the porting team number as well?

Thanks so much

Tony