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Porting in from Zoomer Wireless

ChonkZilla
Good Citizen / Bon Citoyen

Hello.

 

I'm trying to port in from Zoomer Wireless but I'm not seeing an option for them under the list of previous service providers. Can anyone who has ported in in the past advise on which option I would need to choose?

 

From a quick google search it seems like porting in from Zoomer appears to be quite time consuming, also curious if people can chime in with their experiences.

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

popping
Oracle
Oracle

@ChonkZilla 

1.   Zoomer is not on the list of provider using the porting form during activation.  But you can activate your PM plan by getting a PM number and port your Zoomer number to PM later.  Refer to Step 2 for details.

2.  After you activation and login to your self-serve account and use the Change Number link to port your Zoomer number to PM.  This port number form allows you to enter the name of the provider and let you continue to provide other porting info.

 

Make sure to keep your Zoomer SIM card in your phone to receive the port out confirmation SMS and reply YES befor Zoomer release your phone number to PM.  It takes about 30 minutes for Zoomer to release your phone number to PM.  

 

Welcome to PM.  Let us know if you have other question.

View solution in original post

20 REPLIES 20

softech
Mayor / Maire

@ChonkZilla   Try to activate first and then submit a ticket AFTER successful activation to PM Support for manual porting request instead

 

if you want to confirm, check your number eligibility here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

 

(FYI, both Koodo and PM owns by Telus, so , this portal from Koodo is ok for PM)

 

 

Anonymous
Not applicable

@ChonkZilla 

you can try to do llive chat with agent Online Activation Assistance (telus.com).

popping
Oracle
Oracle

@ChonkZilla 

1.   Zoomer is not on the list of provider using the porting form during activation.  But you can activate your PM plan by getting a PM number and port your Zoomer number to PM later.  Refer to Step 2 for details.

2.  After you activation and login to your self-serve account and use the Change Number link to port your Zoomer number to PM.  This port number form allows you to enter the name of the provider and let you continue to provide other porting info.

 

Make sure to keep your Zoomer SIM card in your phone to receive the port out confirmation SMS and reply YES befor Zoomer release your phone number to PM.  It takes about 30 minutes for Zoomer to release your phone number to PM.  

 

Welcome to PM.  Let us know if you have other question.

hTideGnow
Mayor / Maire

HI @ChonkZilla   

 

there is no need for the live chat.  Live Chat will always ask you to come and post your question here, which you did

 

You got the best answer already:  Activate first with new number and request porting after.

Meow
Mayor / Maire

Get your PM service active and in order; pick some (temporary) number and confirm you have full service (SMS/call in.out).

THEN and only then start worrying of porting your zoomer number. One thing at the time...


@softech wrote:

@ChonkZilla   Try to activate first and then submit a ticket AFTER successful activation to PM Support for manual porting request instead

 

if you want to confirm, check your number eligibility here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

 

(FYI, both Koodo and PM owns by Telus, so , this portal from Koodo is ok for PM)

 

 


A ticket wouldn't normally need to be opened for this.  Using the instructions that @popping has provided, the porting procedure through Self Serve will not prompt for a carrier name when porting from another wireless carrier.  To this day, I'm uncerstain why Public Mobile has a old carrier selection during activation since Public Mobile will know the carrier based solely on the phone number (the porting systems can see the current carrier information).

softech
Mayor / Maire

I think Activation - Porting form should made the same as the My Account-Change Number porting form.  New subscribers like OP won't know all this little details and it will scare people away.  OP just smart enough to ask

 

@computergeek541  , can you find out why the forms are different? can they make the same?  as a minimum, maybe has a line explaining that in the activtion-porting page

z10user4
Mayor / Maire

I would also vote that they make the payment card entry screen as simple as the activation payment card entry screen. KOODO REAPPROV be danged. (other than saying so)


@z10user4 wrote:

I would also vote that they make the payment card entry screen as simple as the activation payment card entry screen. KOODO REAPPROV be danged. (other than saying so)


Should put Telus there just in case.. I have a feeling it will join soon.. LoL