06-26-2024 12:59 PM - last edited on 06-26-2024 02:16 PM by computergeek541
I'm transferring from Freedom to Public, and when transferring my old number I received a text that says:
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat
I'm able to receive calls and texts on my Freedom SIM, and I can only make outgoing calls on my Public SIM (does not receive texts/calls). I'm still waiting for CS to reply to my private message and I'm anxious about losing my old phone number. Does this seem typical for a number transfer?
Solved! Go to Solution.
07-30-2024 06:09 PM
could you please share it to me as well. facing the same problem
06-27-2024 08:28 AM
06-26-2024 01:21 PM
This worked, thank you so much for the quick reply!!!
06-26-2024 01:01 PM
I'll message you a number you can contact. Check your inbox in the upper right corner