Porting away from PM

[DGVictoria]

If I port my phone number away from Public Mobile to another provider, what happens to the remaining 3 months on my recently activated account? Since PM is pre-paid, would I simply get another phone number assigned to my PM account and SIM?

Since my phone supports dual SIMs, I'm trying to come up with a temporary way to make calls until PM fixes my calling issue...

@Jeremy_M in the unlikely event that mods are still reading forum posts...

[makkahn28]

Also, when PM solves the issues, who knows, U might say, I wanna stay with PM.

[Rockdaddy22]

@redfield when things get back to normal, those kind of issues get solved in minutes to hours.

[Korth]

Agreed with @kav2001c - it's probably best to wait until your PM service activates and completes the number port.  You may have chosen to leave PM, but if you rush an ongoing number port or confuse it with another number port request then the number might be lost.

[kav2001c]

I hate to salt the wound but

You probably can not port out yet 

Public needs to complete port first

Unless you call old provider and cancel port request (if still possible)

[redfield]

Until you try to make a change in your current plan or buy a new service

[cphan0604]

Because the price is really good and once you are up and running, you won't need any customer service again...

[redfield]

The fact that PM doesn't do refunds doesn't mean they can do whatever they want.

I think you can just call your credit card, explain the situation and cancel the charge.

Luckily, my porting failed and I can make and receive calls while waiting for them to fix it. 

Actually Im not sure I want them to complete porting. Why would I pay to company that provides THAT kind of service?

[Rockdaddy22]

Definitely worst case, also a chargeback.

[Zadrox]

Probably. CCTS would be the worst case scenario, but it does seem like a pretty clear cut case, if it had to go that far.

[Rockdaddy22]

You wouldn't have to do that, they'd give you a full refund. You just have to be patient to get in contact with them at the moment.

[Zadrox]

Honestly, probably could file a report with CCTS for a breach of the wireless code, and eventually get your money back that way.

[Rockdaddy22]

What are you even talking about? Who has more customers?

[MoreYummy]

There is hit and miss for this kind of busines model.  That's why the phone service company that has phone support has more customers.  🙂  

[DGVictoria]

Ditto - thanks @Rockdaddy22!

[Rockdaddy22]

Link doesn't work for me. Rest assured they will get to you.

[DGVictoria]

It was a port - see http://productioncommunity.publicmobile.ca/t5/Getting-Started/quot-No-long-distance-add-on-quot-erro...

[Rockdaddy22]

It will be fixed, the mods have been working extremely hard. I've noticed it's been getting a little better every day. I'm sure they'll get to you soon. You could also try facebook or twitter support. I really hope they can fix you up tomorrow.

[Rockdaddy22]

Was this a new activation or a port?

[DGVictoria]

Pretty negative unfortunately - my cell service just "doesn't work" and there's no indication when or even if it would ever start to work. So I've accepted that I've lost out on $120 and need to find another carrier.

I'm sure PM works great for quite a few people, and the community here seems very supportive. But this experience has made me realize how much I take customer service for granted... especially basic things like being able to look up the status of my support requests!

[makkahn28]

Just curious, was your time with PM a positive or negative experience? Just curious

[makkahn28]

No Problem

[DGVictoria]

thank you for the quick replies @makkahn28 @NDesai @Rockdaddy22!

[makkahn28]

100% Correct

[NDesai · Accepted solution]

I think the account would be terminated automatically once you port out and since its pre-paid, they don't offer any refund or any kind of credit.

[Rockdaddy22]

You'd lose the money