11-18-2021 06:14 PM - edited 01-06-2022 04:02 AM
I need public to resend the request to have my telephone number ported by virgin.
I have lost my previous virgin sim card
Solved! Go to Solution.
11-19-2021 02:28 PM
11-19-2021 07:14 AM
Here’s when and how to contact our Customer Support Agents:
11-19-2021 07:13 AM
@WinnieQuinn wrote:How do I contact a public mobile customer service rep
Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.
11-19-2021 07:09 AM
How do I contact a public mobile customer service rep
11-19-2021 01:01 AM
@BKNS27 wrote:As others have noted, you will need to contact the PM CS Agent along with your Virgin number, name, address, account number etc.
The customer's address is not used for the purposes of number poritng from one wireless carrier to another.
11-19-2021 12:40 AM
As others have noted, you will need to contact the PM CS Agent along with your Virgin number, name, address, account number etc.
11-18-2021 10:01 PM
@WinnieQuinn wrote:I need public to resend the request to have my telephone number ported by virgin.
I have lost my previous virgin sim card
But is your Virgin account still active? You won't be able to port out if it's closed.
If it's active then submit the ticket to PM via Chatbot (tiia.ai).
Since you can't use your Virgin SIM anymore to approve the SMS they will send for confirmation, you'll need to call Virgin to give verbal consent for porting out.
11-18-2021 08:38 PM
@WinnieQuinn wrote:I need public to resend the request to have my telephone number ported by virgin.
I have lost my previous virgin sim card
Is your Virgin account still ACTIVE? You can only port it over to Public Mobile if it is.
If not, you will need to reactivate your services with Virgin (likely need a new SIM), then you can port over.
11-18-2021 06:23 PM
@WinnieQuinn you don't need to open a ticket .. use the number everyone sending to you, it is quicker
11-18-2021 06:16 PM
I will private message you the number to help with porting.
Hopefully you can use someone else's phone to call this number.
To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.
To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8
11-18-2021 06:15 PM
@WinnieQuinn wrote:I need public to resend the request to have my telephone number ported by virgin.
I have lost my previous virgin sim card
Please open a ticket by opening https://widget.telus.tiia.ai/publicmobile/publicmobile.html
11-18-2021 06:15 PM
You might try contacting the CSA's for assistance:
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar
11-18-2021 06:15 PM
if you stuck with Transferring your old Phone Number,
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck and your welcome to Public Mobile
you will be very happy..with a Beautiful Service..