@sm2016 wrote:
Hi All,
I'm looking to
1) Switch my phone number to a new one
2) Transfer my current phone number to a family member
What's the best way to do this so that I can retain my current plan and rewards?
@sm2016
You can switch your number to a new one, but you can't give your existing number to a friend at the same time.
Best way to accomplish this (if you want THEM to have your number) is for YOU to get a new SIM and activate a new number. However, they will get your service and SIM and retain your service plan and rewards. They would also be best advised to register their e-mail address and payment card to the account so it truly becomes "their" account.
It sucks, but that's the way it is.
If you're going to do this, you can contact a Moderator to change your username/e-mail address to theirs by the following:
To contact a moderator, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type moderator, then select contact moderator, then select other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
- Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
