Good Morning,
I've recently joined Public Mobil, the first 2 numbers I Ported worked perfectly and I was up and running within the hour with no issues.
However the third number i ported only worked partially.
My third Sim card was activated, however the old number wasn't ported over, and I was given a different number. So I my virgin mobil sim was never deactivated.
I've gone through the chat bot, and Tried to submit a ticket, and even though i can answer every question, the ticket process never lets me get to the point where I can actually click the submit button. (it's always grayed out).
First I tried to submit a ticket regarding "porting a number"... I know my old account number, and pin... I fill everything out... Won't let me click submit ticket.
So I then tried to submit a ticket under "other", and I proceeded to write a long explanation of the problem, the correct number that should of been ported and the wrong number I was given... etc...
I was able to click next.... But then I was not able to verify who I am... It wouldn't accept my login name and password. Even though I know my login name and password as It's the same long in name and password that I need here to log into the community and make this very post.
So Then I try the Can not verify button... Which then proceeds to list alot of questions, regarding my account, last payment etc and so forth.. All of which I can answer, no problem.
However at the end of the process, I'm still not able to click the submit button.
So, not being new to using the computer, and all the miriads of problems that can exist... I try alternate browsers thinking that perhaps it could be a browser specific problem. But nope, that didn't help either.
This has already been a long ordeal, and I seem incapable of having a ticket submitted to fix it.
I simply want my number ported correctly so I have the same phone number i have always had, Just like the 2 numbers I ported correct the week before.
Please help me.
