Port request

[E_mc]

I've been trying to port my number here, but for some reason they don't receive PM request at my old provider.

I spoke directly with the RCS from my old provider and they searched but nothing none port request from PM

[esjliv]

@E_mc - is your account with RCS still active? It needs to be to port over to Public Mobile.

If still issues contact CSA. Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble), 

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.  Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

[softech]

@E_mc 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed