Port issues

[Gaullus]

I recieved a message that my port has been rejected by my old service provider (rogers) it is possible.

I had entered something incorrectly. How do I "redo" a port?

[LianaGoodman]

As others have mentioned, contacting a moderator will help but your issue may have been caused by your old service provider. It is also possible that there is a "porting protector" in action which would mean that you need to contact your service provider directly to get them to "unlock" your number and allow you to port it (it may vary from provider to provider). A "porting protector" will prevent your number to be ported without first having someone manually "unlock" it. I know that Koodo does this and it is probably fairly common with large providers.

[Lar]

@Gaullus  Do you owe money on your Rogers plan or money on their/your phone? Are you in a contract for the phone plan?    Cheers

[Gaullus]

Thanks, have done that, will simply have to wait now I suppose.

[gblackma]

@Gaullus Use this link to private message them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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@Gaullus wrote:

That should read unavailable, not unlockable

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Then keep an eye on the envelope top right of your screen.  The reply will show up there.

[Dunkman]

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@Gaullus wrote:

That should read unavailable, not unlockable 

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@Gaullus 

If you are having troubles with ticketing system, you can directly private  mssage moderator team (might take a longer response time though)

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Gaullus]

That should read unavailable, not unlockable 

[Gaullus]

I have emailed a moderator, I was unable to submit a ticket for some reason, the 'submit ticket' link was unlockable, for lack of a better explanation.

[Triguy]

Here is a porting guide.  https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Dat...

You may need assistance from a moderator.  Click on the question mark on the bottom right.

[ddeep91]

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@Gaullus wrote:

I recieved a message that my port has been rejected by my old service provider (rogers) it is possible.

I had entered something incorrectly. How do I "redo" a port?

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Hello @Gaullus   in order to re-submit your port request you will need to open a ticket with Moderator Team

Follow the steps below:

To Submit a ticket, start a conversation with the Public's virtual assistant, SIMon

• Or CLICK HERE

          (Type "Moderator" and follow the prompts CLICK on the " Account Specific Question " and afterwards click on "No, I want a human and you will see an "Submit a ticket Click me!)
           Type a message describing the problem/port request

Please note: It may take 24-48 hours for them to get in touch with you.

Cheers

[Dunkman]

@Gaullus 

You can't redo yourself

You will need to contact moderator to help complete the port.  You can try to use your old carrier SIM card in the meantime.  

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.