07-17-2024 10:36 AM
Hi,
My wife recently signed up with an esim on her new S24. She was assigned a new number 555-555-5555 (example). The following day we ported her number over from her old phone. All appears to have went well porting over her number (settings on phone show her ported number) but when she texts me it shows it's coming from the 555 number even though her phone and PM app show the ported number.
Any ideas? Thanks for any help
07-21-2024 06:01 PM
The issue was with the RCS chats settings.
To fix the issue she had to go to Settings - Apps - Messages (white bubble with blue word bubble) - Notifications - Configure in messages - RCS chats - Turn on RCS chats - toggle that from of to on and then it'll load the ported number
07-17-2024 10:45 AM
It appears that way that she can receive texts and calls no problem.
She has an S24
07-17-2024 10:44 AM
I'll try this thanks
07-17-2024 10:42 AM
@PMnew1, try going into Settings ->>Apps -->Messaging --> Storage then clear cache and data.
07-17-2024 10:40 AM
hi @PMnew1
but she receive calls and text no problem?
if you see a different number, maybe your contact saved the temp number?
if she has iPhone, check iMessage settings and see what number is setup there. If wrong number, remove the number and reboot phone. after phone is rebooted, then add the correct number back