Port from Bell MTS to Public Mobile

[Mariahbee]

Ported number from Bell MTS to Public Mobile via eSIM. Carrier shows Public Mobile, old Bell line disappeared after turning it off. Outgoing calls work, but incoming calls do not (go to voicemail), and I cannot send/receive texts or iMessages. I’ve tried eSIM toggle, full restarts, and network settings reset. Can the porting team please check the status and re-trigger/finalize the port?  Thanks!

[Mariahbee]

@softech thanks, I didn’t remove Bell MTS just disabled. I’ll keep you posted on how things go. 

[softech]

@Mariahbee 

You removed the Bell MTS sim or disable the Bell eSIM?

And make sure PM sim is set as Primary 

Then Reset Network Settings after a device reboot 

If still not receiving incoming calls, check with PM porting team for porting status.    I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.