Please register me a "my account"

[lcianf01]

I have my email and public mobile phone number, i need a my account to update my payment information. Incredibly frustrating, that cannot speak to anyone. 

[Outdoorsman]

@lcianf01 @Hi did you register online if you did you already have an account,if you activated in store you need to go here to register https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7w...

[softech]

@lcianf01 did you ever setup one?? If you activated yourself online , you should have one setup already.   But if you activated in store, then maybe you don't have one yet

Anyway,  message PM support and they can confirm if you have one setup:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[esjliv]

So you have never registered for a My Account before @lcianf01  ? I presume you must have activated instore if that is the case.

You can submit a ticket here directly to CSA to: Create or forgot My Account email or password link

[Yummy · Accepted solution]

Can't you log in to your account and do an update?

Do you have issues logging in? Forgot password?

If noting works, contact agent.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here