Please refund my international addon extension

[MSimone]

I want to make a call to the UK and it is not working -- I cannot troubleshoot, please refund.

Thank you

[Phil_Adelphus]

@Dunkman   Which country in UK?

It doesn't make a difference, they all come under 44. 

[Dunkman]

@MSimone 

We can help further troubleshoot....

Which add on did you purchase?  The international country one?  United kingdom one?   Which country in UK? Do you see the add on in your self service account?

How are you dialing the number?  

[BKNS27]

@MSimone 

Here are the countries that international calling that works on PM:

 
What country are you trying to call from Canada?

[Phil_Adelphus · Accepted solution]

@MSimone  If you purchased the international long distance add on you can't call the UK.  To call the UK you need the UK long distance  minutes add on.  If you got the wrong one open a ticket with customer support at the chat icon bottom right of this page.  We are only other customers here and can't do anything with your account.