Please help me someone

[carjackmyheart]

About six months ago I hooked up a one month plan for my mom who needed a phone in the hospital. I never renewed it because she was at home & has a home phone. Now she wants to use the phone again so I’ve been trying for two days to log into my account but it won’t let me. I don’t remember the password, so I try to reset my password but it won’t it says failed login. Thanks in advance! 

[Community_QA]

@carjackmyheart   6 months is too long.  here, they only give you 3 months to come back.  

But get free sim from store activation, get the 2GB promo for 6 months, get a friend referral code for $10.  You earn more by coming back new.  

[JL9]

If she chooses to activate a new plan and time is of the essence I would suggest an alternative like Canadian Cell Supplies, not only is it much quicker these days to ship, it is about 70-80% off the typical price.

[darlicious · Accepted solution]

@carjackmyheart 

If the account went more than 90 days without paid service it's automatically cancelled and deactivated. Sorry you would have to activate with a new SIM card and email.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.