Please help - Cannot Renew Subscription

[Greg82]

This is getting to be the most frustrating and annoying online self service platform known to mankind. I did not have money on my visa for payment today so I put money on it and now it's taken me over an hour to get absolutley no where and cannot get subscription to start working again 😞

[softech]

@Greg82 

you need to manually payment to resume service if your plan is already suspended

Login to My Account using browser with Incognito mode, click Pay and Resume Services to make a manual payment

if you don't see such a button, use the following link to go to the Add Fund to account page, load enough fund for the system to renew your service:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

After you make the payment, logoff from My Account and reboot the phone and test

[Handy1]

@Greg82  Do you not see pay now button ? Tap it or in your payment page you can manually add funds with credit card or voucher . And you can add voucher *611 also and get from shoppers drug mart to resume services right away after you make payment reboot the phone you should be good 

[hTideGnow]

you see a button Pay and Resume service now?  click and make a payment there