The account was not fully set up. I did not activate a Sim card and your chat agents in my opinion are able to answer questions but when I specifically asked them when my account get charged because the East was not activated nor was there a phone number assigned the agent referred me to, chat links, and I still have no one in your organization even in this form for that matter that can answer such a simple question. Based on this I have filed a CCST complaint due to what I would referred to as neglectful practice for such a business. I truly wanted to switch over to Public Mobile because of the 5G network, but this experience is absolutely , unacceptable. This all stems from the EM that was provided to me in the email that is not working and I have spent over four hours sorting the situation out and am frustrated to say the least.
