Plans not available to current customers

[AimMcH]

I was shopping for a new plan for my daughter and saw a plan that would work better for me.  When I went into my account, that plan is not available as an option.  Why are new customers getting better plans that are not an option for current customers?

[BKNS27]

@AimMcH 

You will be wasting your time. Other members have tried and got rejected.

[EB0]

@AimMcH 

To get new activation only plan, you may need to port out to another provider, then port back in as a new customer.

[golfball]

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@AimMcH wrote:

How do I reach a customer service agent to request this?

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Those plans are for new activations only. Customer service will more than likely refuse to give them to you, especially if it's cheaper than what you're currently paying.

[eddieO]

@AimMcH, easiest way to click on the orange round circle in the bottom right of your screen

[AimMcH]

How do I reach a customer service agent to request this?

[computergeek541]

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@AimMcH wrote:

I was shopping for a new plan for my daughter and saw a plan that would work better for me.  When I went into my account, that plan is not available as an option.  Why are new customers getting better plans that are not an option for current customers?

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This is purely a business decisions, likely being a way to drive the sign up of additional new customers.