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01-17-2023 12:50 PM
I had requested a change to my plan and it was accepted. Today, my anniversary/payment date, I note that the change did NOT go through and the old amount was charged. How do I change my
Solved! Go to Solution.
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01-24-2023 06:35 PM
No worries! Issue resolved!
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01-17-2023 01:27 PM
@mmarlies42 wrote:and the old amount was charged.
@mmarlies42 did you get the charged amount from your credit card or on My Account?
if on My Account only, logon using Incognito Mode and check again
and go to Credit card and check how much PM charged
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01-17-2023 01:24 PM
@mmarlies42 try waiting for another 24 hr or Try again incognito mode/private mode
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01-17-2023 12:52 PM
Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile
Refresh page. ^^^