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Plan update

mmarlies42
Great Neighbour / Super Voisin

I had requested a change to my plan and it was accepted.  Today, my anniversary/payment date, I note that the change did NOT go through and the old amount was charged. How do I change my

4 REPLIES 4

mmarlies42
Great Neighbour / Super Voisin

No worries! Issue resolved!

softech
Mayor / Maire

@mmarlies42 wrote:

and the old amount was charged. 


@mmarlies42   did you get the charged amount from your credit card or on My Account?

 

if on My Account only, logon using Incognito Mode and check again

and go to Credit card and check how much PM charged

toppy
Great Citizen / Super Citoyen

@mmarlies42 try waiting for another 24 hr or Try again  incognito mode/private mode 

Handy1
Great Citizen / Super Citoyen

@mmarlies42 

Try again  incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Handy1_0-1673977973524.jpeg

 

Refresh page.                                ^^^