Plan not changing online but being billed for it

[shafirpl]

Hi

I opted for the $40 plan on renewal date that comes with 15GB data from $45 6GB plan. My credit card is being charged a lower fee (around $44 with taxes), however on my online account it still shows that I am on the $45 6 GB plan.

I am not sure what to do at this stage. This has been going on for the last 2 months. Any help would be appreciated.

Thanks.

[softech]

@shafirpl   

It is likely just a browser cache issue and you are only seeing old cached page earlier.

try to login My Account again using Incognito mode and you should see the correct plan

Also, check Payment page when you are on Incognito mode and confirm which plan PM was charging you

[Handy1 · Accepted solution]

@shafirpl @Your bill statement is clear evidence your plan has changed , unfortunately pm sometimes  has cache issues just follow my steps and you will see your new plan appear 

[Handy1]

@shafirpl @Clear web browser cache cookies try again in incognito mode / private mode and refresh page once in 

Try again incognito mode/private mode

Refresh page                                   ^^