Community

Twix · Monday

Hello

I have received a plan increase last year. After a few email exchanges the situation resolved.

I have not received a new increase again. Where do I address this, please.

Thank you.

slusagm · Monday

your title "Plan increase - again", the "Again" concerns me a bit. From what I know , no subscriber has seen 2 price hikes all these years. Should be just one piece hike so far if you stay on the same plan. Of course, if you have changed plan and got another hike, then it is unfortunate

hairbag1 · Monday

@Twix wrote:
Thank you very much. I am aware of them. Before getting there I would like to try to solve the problem here. ccts is an escalation, and i hope to not get there.

Good idea...if you do plan to contact CCTS, they wanna know that you tried to work it out with your provider so best is to do that anyhow. If customer support is unable to resolve for you, then you should take that next step. Regarding plan increases "if we say nothing...that the same as saying we're ok with it"....so keep up the good work.

Sansan · Monday

So in your opinion, they are not following the rules prior to increaes all of our plans? Well, do share what you think I need to be educated on for this to happen.

hTideGnow · Monday

hi @Twix when a careie6has the right to increase price and when they have done it according to the gudideli5, neither agent nor those agencies can help to override it

Good Luck

Twix · Monday

Thank you very much. I am aware of them. Before getting there I would like to try to solve the problem here. ccts is an escalation, and i hope to not get there.

hairbag1 · Monday

@Twix

we're prolly not gonna be too much help other than try to explain. ....but...here's something to read with a link for you to message independent agency overlooking cell networks.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/About-The-CCTS/ta-p/33309

Twix · Monday

Thank you. sane response. the increase was without a notification. regardless, thenew price is no longer competitive, meaning for the same new price i can get more from a different competitor. You said something good earlier, "submit a ticket", thank you. will do.

slusagm · Monday

@Twix wrote:
Hello
I have received a plan increase last year. After a few email exchanges the situation resolved.

@Twix

can you shared how the price increase situation can be resolved after a few email exchanges?

hairbag1 · Monday

@Twix wrote:
i believe you need to be a bit more educated as to what are the rules for this to happen. i am not saying they are not allowed, i am saying there are some restrictions under which you can apply an increase for a service or a product.

I think Public Mobile and all carriers reserve the right to increase plan costs. They do need to give notice and I know that Public Mobile is good about giving at least 30 days notice before any plan increase occurs. There haven't been many increases but a few in the last 2 yrs. I recall being given 30 days notice as well as options to change to a plan with a bit more data but same cost as new increased plans. Could be you didn't pay attention to those notices ? It's always a good idea to look in to your Public Mobile acct a few times every years...just to make sure you're getting best value for your $$.

Twix · Monday

perhaps you can help some other users, I am good, thank you for your time..

hTideGnow · Monday

@Twix wrote:
i believe you need to be a bit more educated as to what are the rules for this to happen. i am not saying they are not allowed, i am saying there are some restrictions under which you can apply an increase for a service or a product.

hi @Twix

unfortunately, it is a market driven business, there is not rule to stop mobile carrier from a reasonable increase

we have couple good community members who tried their very best to stop some price hikes before and they couldn't stop it. They found out the carriers were allowed to have price increase as long as they have given enough notice to subscribes. Also, the Low usage plan rule only applies to the Big 3, not the tier 2 or 3 carriers

Good Luck

Twix · Monday

listen . my question was simple. where do i address an increase. i have not asked to be policed.

Twix · Monday

i believe you need to be a bit more educated as to what are the rules for this to happen. i am not saying they are not allowed, i am saying there are some restrictions under which you can apply an increase for a service or a product.

Twix · Monday

no. to be more clear, i solved it here. after a few posts exchanged here, on this platform.

hTideGnow · Monday

@Twix wrote:

It does not matter the amount increased. I just need now where to address the increase if you can advise, please.

hi @Twix

it does matter

there is no new price hike today

there was two plans with hike since April 1st, the $20 3GB becomes $24 and the $23 6GB becomes $25

No one get any exception to the price increase as PM has the right to do so. So, protest is good, but will be a waste of time

However, PM offered a better $24 and $25 deals to those affected with more data on the new price

hairbag1 · Monday

@Twix

you resolved it last year so just follow the same steps this time. I didn't know it could be resolved via email so just use that same email address. ...and let us know the results.

Twix · Monday

Sorry. typo. i have NOW received another increase. I appologise.

It does not matter the amount increased. I just need now where to address the increase if you can advise, please.

Sansan · Monday

If you want to protest an increase then submit a ticket and ask for it to be escalated.

Unfortunately, companies do have the right to increase their services like it or not.

hTideGnow · Monday

@Twix wrote:
Hello
I have received a plan increase last year. After a few email exchanges the situation resolved.
I have not received a new increase again. Where do I address this, please.
Thank you.

hi @Twix

Not or Now?

i don't think a few email exchanges and you can avoid any price hike.

what plan you have now? what is the new price