Plan didn’t renew

[Patsy3]

My plan didn’t renew with auto payments. It doesn’t show as expired online but I can’t call out or in. Plan expires today

[computergeek541]

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@Patsy3 wrote:

Thanks! I’ve sent a message. 

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self solution removed

[Patsy3]

Thanks! I’ve sent a message. 

[Patsy3]

The account doesn’t show as suspended online so I can’t manually renew but the account is suspended if I try to call

[Patsy3]

No changes. The account doesn’t show as suspended online so I can’t manually renew but the account is suspended if I try to call

[Grandkids]

Try resetting your auto payments at your bank.

[Handy1]

@Patsy3  .did you happen to have a plan change scheduled ?? If so this sometimes Happens  on renewal day and plan scheduled to change . If this the case it’s easy fix for support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hairbag1]

@Patsy3 

dial 611 to hear current status of the plan. You can also pay using 611, but you need to know your PM pin number.