Plan didn’t get change

[vinhtyler]

Can someone please tell me why my new plan didn’t change on renewal date as I selected change plan on renewal date 

thanks

[walker1]

@vinhtyler You might want to try logging into your account using a browser in incognito or private mode instead.

Since your probably looking at old cached information before.  Please try again.

[Outdoorsman · Accepted solution]

@vinhtyler hi there is a cache issue with accounts,use a different browser in private or incognito mode sign back in an see if it clears up