Plan Deactivated need to restart

[Yeolesuvarna]

Hi my plan was deactivated due to 90 days inactivity, I need to restart it. If this reaches a public mobile employee, I would like to reactivate my account. 

[Naepalm]

@Yeolesuvarna 

Sorry but you are out of luck on this one. Sad part is you may have lost any rewards you had. 

Youll have to buy a new SIM and activate it. 

hope all goes well. 

Naepalm

[darlicious]

@Pawprints1986 

Only for new as always.....but we might get a summer bonus at some point!

[Pawprints1986]

@darlicious just curious, likely promo just for new or for existing as well?

[kselmak]

@Yeolesuvarna 

Sorry but your account is gone forever.

Was the number originally with public mobile?

If not, it went to the original provider.

If yes, it may still be available

[Luddite]

@Staliger  et al 

FYI: email from a closed account can now be used to activate a new plan.
However, it cannot be used to change the username of an active, or suspended, account. 

[darlicious]

@Yeolesuvarna 

After 90 days your plan is cancelled. You will have to get a new sim, activate it with a new plan and a new phone number. There might be a promo soon though so keep an eye out for that.

[geopublic]

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@Yeolesuvarna wrote:

Hi my plan was deactivated due to 90 days inactivity, I need to restart it. If this reaches a public mobile employee, I would like to reactivate my account. 

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@Yeolesuvarna  Unfortunately after 90 days the account gets deactivated from the system and cannot be re-activated. You will need to signup as a new customer using a new sim card and email or email alias of the one that was used with the expired account.

[gblackma]

Sorry @Yeolesuvarna once the plan is closed. You have to restart with a new SIM and email address and make a new account. Stay safe. 

Here's 4 articles on activation and porting and the Refer a friend reward  if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

[Staliger · Accepted solution]

@Yeolesuvarna After 90 days, you account is gone. You need to buy a new SIM and register it with a new account and email.