Pixel 8 Pro disabling one eSIM anytime I activate the other?

[k-e-c]

Everything I've read says as long as the carrier supports it, I did this no problem with my Pixel 8a (although I had other issues with setting which was actually in "slot 1"). I contacted google, but they're saying my carrier needs to help me? I just did this not that long ago on my other phone... what gives?

[k-e-c · Accepted solution]

Alright, I ended up giving up. I tried to talk to Google and Public Mobile technical support, but Google says it's Public Mobile, and Public Mobile says it's Google. For what it's worth, I agree with Public Mobile. I was able to get two SIM working with 1 physical SIM and one eSIM. Everything I've read suggests dual eSIM should be possible on the Pixel 8 Pro, and I had it working on my Pixel 8a, not sure why I can't get both eSIM active on at the same time. I went to the store, bought a physical SIM, activated  it and threw it in the phone and it worked without doing anything else.

[k-e-c]

@computergeek541oh? Interesting. I'm curious what action was taken? Did someone reply here by accident or something?

[computergeek541]

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@k-e-c wrote:

@computergeek541, I thought I replied yesterday, but I don't see it anymore. I don't understand what your post means, was my post a duplicate? What was it a duplicate of? The URL you posted says access denied for me, and my post seems to be in the same place as before?

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The link isn't intended to be accessible. It's a placeholder to indicate that action was taken.  The placeholder wasn't an indication that a post of yours that was removed from the thread but was rather about a post by another member.

[k-e-c]

@computergeek541, I thought I replied yesterday, but I don't see it anymore. I don't understand what your post means, was my post a duplicate? What was it a duplicate of? The URL you posted says access denied for me, and my post seems to be in the same place as before?

[k-e-c]

Yeah @hTideGnow , agreed. Like I said I did it with my 8a, like as in it was working earlier today. I just tried to move my eSIM over to my Pixel 8 Pro today, so if it's been removed because they're a tier 3, it's new, and it's not retroactive.

[hTideGnow]

Hi @k-e-c 

all I can say is I tried to setup dual esim with Telus and it works.  With Public Mobile using the same system, it should work.  But being a tier 3 of Telus, they might purposely disable that feature. 

[k-e-c]

Thanks softech, both eSIM are from public mobile, I do know they allow it as I was doing the exact same thing with my Pixel 8a. I'll open a ticket.

[softech]

@k-e-c 

Pixel 8 support dual active esim.  What esim you have install with PM esim together?  which provider?

However, it is likely a device setup for allowing that, but yes, some needs help from carrier but I doubt PM blocks. that.  You can confirm with PM support agent

please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there