Physical SIM, still no service

[SaraMysza]

I gave up trying to get my eSIM to work and went to Telus to buy a physical SIM. After updating the new SIM number in the app, I still have no service. 

Between the issues with porting my number, eSIM problems, physical SIM problems and public mobiles customer service being a complete joke, I’ve been without cell service for an entire week now. 

What needs to be done to release me from this hellscape I now live in? Blood sacrifice?

[hTideGnow]

HI @SaraMysza 

did you update the sim card number on My Account?  If not, you need to login My Account,  Profile, and update

If you already updated it, try the sim in another phone

if same, submit ticket with CS agent and the can refresh the account and make it work

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/m-p/1043676#M728790