Phone

[Ptobin]

How do I check on a phone I ordered, never received a confirmation 

[HALIMACS]

@Ptobin 

Hopefully you took screenshots of the order summary such that at least you have a document which shows you went through the process.

Shipping times can be anywhere from 3 days to 3 weeks.

[softech · Accepted solution]

@Ptobin   for phone status update, please open ticket with PM Support, provide them the order number if you have one (ok if you still don't receive the order number, just provide them as much information as possible)

Chatbot still have problem with CPO related ticket, please message PM support directly:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Dunkman]

@Ptobin 

When did you order?  Was your credit card charged?

Usually there is no tracking information, but an email that the order was received.  

[Handy1]

@Ptobin @Check your email / spam otherwise you reach out to support to see when it shipped and when you can expect it 

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