Phone won’t send or receive calls

[Traviselkow]

I’m unable to make or receive calls after I changed and paid for my plan, the promo $30 1gb plan. It says I’m unable to make long distance calls, but the call is local.

[geopublic]

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@Traviselkow wrote:

I’m unable to make or receive calls after I changed and paid for my plan, the promo $30 1gb plan. It says I’m unable to make long distance calls, but the call is local.

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@Traviselkow  Did you mean $30 2GB plan? Check the number (area code) and try calling the number with a +1 in front of it. Dial 611 is your plan active or suspended?

[Daps]

@TraviselkowWhen was your plan change effective? Logon your account to check which plan you have now.

If you hear a recorded message when you call out, does the call connect after the message is played? If so, try calling with +1 before your number to avoid this message.

[gblackma]

@Traviselkow your plan may not have provisioned correctly.  Contact the moderators and ask them to fix it for you. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

[popping]

@Traviselkow 

Restart your phone suggested by @Dunkman 

If you account status is active and still no calls, your account may not be provisioned correctly after plan change.  Adding $1 to your account may trigger PM server to provision your plan feature again.

[Dunkman]

@Traviselkow 

In your self service account, does it show the new plan?  Is your account status active versus suspended?  Does text and data work?

Maybe try to reboot your phone.  Or do a network reset of phone.