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Phone transfer time out issue

JPOR
Great Neighbour / Super Voisin

Phone transfer time out issue(I answered 'Yes" instead of 'YES' to request from old provider). Need a new transfer request from Public mobile for my old provider to complete transfer. How do I initiate that??

3 REPLIES 3

slusagm
Great Citizen / Super Citoyen

@JPOR shouldn't matter Yes or YES, it should work still.  How long you replied?  still can take 30 mins to 4 hours after you reply to get the port done

reboot the phone first, call yourself from another phone, does the call arrive?

or call the porting assistance team to check.   I cannot post the number here, but check your inbox for the number

Chalupa_Batman
Mayor / Maire

Hello @JPOR 

It doesn't matter if you type YES or Yes or yes. It can now take up to 2 hours to come on over to PM. I'll send you a message to your private box with a number to contact to request it again. Keep an eye on the top right corner of the page.

Chalupa_Batman_0-1716764874928.png

EDIT: Sorry @Sansan  your post wasn't on my page when I started typing. Oh well. At least we're here to help.

Sansan
Mayor / Maire

@JPOR  I will send you another message with the number. 

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