4 hours ago
We put in the new SIM and followed all the instructions, yet we are STILL, 3 days later on SOS and cannot use the service.
Please help!!!
3 hours ago
@MaddyV Perhaps they mean by private message, in which case use this link to contact support
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Thanks. I tried that, they replied but told me to log Into community to private reply. How do I do that?
Yes, we didd it thru public mobile ap. Also, problem not solved, I don't know why it says it is.
@MaddyV
some background info please...did you use the Public Mobile app to activate your new acct using a new PM sim ?
look like it is a sim or account provisioning issue. Easy fix for PM and you just need to engage them by direct message here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
