@Vonna
PM is an online service and you have to activate the SIM yourself.
Here is a step by step instructions:
The steps must be followed in exact order if you are porting your number over to PM:
- Make sure your old SIM is active so don’t cancel serviced with them.
- Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telus/Koodo store ($10.00) or free eSIM from Public (only if your phone is eSIM compatible so check).
- Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
- Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
- Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
- Power off the phone once porting is completed then switch to PM SIM and power on your phone.
If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
