Phone saying all minutes used on an unlimited plan

[dbhare]

I have an unlimited calling/texting plan and when I try to make a call it says I have used all available minutes.

[softech]

@britmay2 Yes, it is a common issue on Telus system ,   i would open a ticket with PM Support and have them to check on the system.  

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[britmay2]

Unlimited plan. I have tried to reboot my phone several times.. Sometimes it lets me make a call, other times it brings me to the "sorry you have used up all of your call minutes.. Please dial *611, or use our online automated system to purchase more" 

 Quite annoying

[softech]

@britmay2   are you on limited minute plan or unlimited?

if have unlimited Canada-wide calling or Provincial-wide, then just try to reboot your phone once

try to make calls with a 1 in front of the 10 digits

[britmay2]

I am having this issue currently, did you figure it out? I tried all the below..

[softech]

@dbhare  Try to reboot the phone once or dial 1 in front of the 10 digits number.  This is a gltich that usually can be resolved using the two tricks

[CGO]

login self-account to verify the plan then contact agent.

[Yummy]

Reboot phone (turn it off, wait 2-3min, turn it on).