6 hours ago
I just changed my subscription with public to Canada US Mexico call and data plan but when I’m not on Wifi my data does not kick back in.
Thanks the reboot worked
@Acura Since you're seeing AT&T but not getting data, are you on 5G, 4G/LTE or..? If on 5G try dropping the setting to 4G/LTE. Does everything else work, texts and voice calls?
@Acura As asked by @will13am , do you have your data roaming turned on?
In my settings it say AT&T
@Acura Reboot device , simply power off phone and power it back on is called rebooting the device
How do I do reboot
No confirmation to any service I’m in Mazatlan
@Acura What country are you in currently?
@Acura , are you able to confirm connection to T-Mobile, AT&T or Verizon? Also check that roaming data has been enabled.
How about other services? SMS/calls? Do they work?
Do you actually SEE your new plan on My Account? How much data that new plan has?Maybe reboot will help?
6 hours ago - last edited 6 hours ago
@Acura Reboot the phone or reset network settings see if that helps
