@Emmanuel_Esp
Make sure the phone has no other sim card or eSIM, remove and disable them
Make sure PM sim is enabled and set the label to Primary. Then proceed with a Reset Network Settings after a device reboot
But if issue persists, ask PM CS agent to re-provision the sim
The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
